Refund Policy

By completing a purchase, you ask us to grant your credits and make the Service available to you immediately, rather than waiting out any statutory withdrawal period first. If your jurisdiction gives you a right of withdrawal for digital content or services (for example, the 14-day right EU and UK consumers have), that right ends, to the extent permitted by law, once the credits from a purchase have been used. The rules below govern what's refundable: broadly, the portion of a purchase you haven't used yet.

You can cancel a subscription at any time; cancellation takes effect at the end of the current billing period, and you keep access and any remaining monthly credits until then. If this is the first payment on your subscription and you cancel within 14 days of that payment without having used any of the credits it granted, we'll refund it in full. Outside that window, or once any credits from the period have been used, we do not offer prorated refunds for partial billing periods.

Credit packs are a one-time purchase. If you haven't used any credits from a pack, you may request a refund within 14 days of purchase.

Credits are tracked in batches. Once a batch of credits has been fully consumed, voided, or has expired, refunding the payment that produced it does not restore those credits. A refund request is only actionable against the unused portion of a batch that is still active at the time you request it.

Email hello@truestlens.com with your account email and the order in question.

Approved refunds are issued to your original payment method and typically appear within 5–10 business days, depending on your bank or card issuer.

Questions about this Policy can be sent to hello@truestlens.com.