Refund Policy

Within 14 days of paying for a credit pack, you can ask us to refund the credits from that top-up that you haven't used yet. We refund the unused share of what you paid for it, in proportion to the unused credits, minus payment costs that are not returned to us (such as the processing fee on the original payment). Credits you have already used are not refunded. Once a refund is issued, the remaining credits from that top-up are removed from your account.

Each customer can receive one refund under this Policy.

Credits you received for free, such as the signup bonus or credits we added to your account, are not a purchase and cannot be refunded.

In your workspace, open Usage and choose "Request refund" on the credit pack. The option is shown while the pack is still within its 14-day window and has unused credits. We review each request and reply by email. You can also write to hello@truestlens.com with your account email.

Approved refunds go back to the payment method you used. Card refunds typically appear within 5–10 business days, depending on your bank or card issuer; Alipay refunds return to the original account.

Nothing in this Policy limits rights you have under the law that applies to you, including any right of withdrawal for digital content. The 14-day window above matches the withdrawal period EU consumers have for digital content.

Questions about this Policy can be sent to hello@truestlens.com.